WestJet cancels flight but doesn’t refund BC couple’s offer holiday vacation

A BC pair expended several hours on keep with WestJet because the airline cancelled their flight to Cuba but would not refund their $3,000 resort remain.

John and Beth Evans booked a trip offer with WestJet to an all-inclusive resort in Holguin, Cuba, for November 2022. They ended up meant to satisfy kinfolk they hadn’t found in several years and had been fired up about the excursion.

“I do not know how they expected us to get there if they didn’t send us a aircraft,” John explained. “I cannot wander to Cuba.”

About two hours right before their flight was scheduled to depart Nanaimo on November 6, John received an email that it had been cancelled — and that he’d obtain an updated itinerary within just the hour.

But the hour came and went with no electronic mail, and he decided to phone WestJet for some responses. But after a few hrs on keep, his contact was dropped.

“We’re sitting on pins and needles we don’t know if we’re heading or not,” he explained.

The Qualicum Beach front, BC, few had been at last able to get by to a WestJet agent the following morning. John asked if they could transfer the getaway to the next week, but the agent apparently reported that wasn’t attainable considering that the resort was fully booked.

John said he indicated he’d like to rebook, but the WestJet agent evidently suggested he cancel.

WestJet refunded the flight charge suitable away, but not the price tag of the all-inclusive vacation resort — which totalled $2,930.

John reported he’s expended between 12 and 14 several hours on the phone with WestJet in excess of the final two months, and the brokers evidently say that because he cancelled the trip, he’s not suitable for a refund for the floor part.

But John argues WestJet cancelled his trip when the airline failed to fly him and his spouse to Cuba.

“It’s improper,” John claimed. “When they cancelled, I assumed at minimum I’ll get my revenue again. And I was truly, genuinely shocked that it was not easy. It ought to have been very simple.”

WestJet evidently wouldn’t even accommodate John’s offer you to be refunded in WestJet pounds instead of revenue. He also could not get reimbursed by his credit card insurance coverage.

Prior to this, the few applied a WestJet MasterCard to acquire points for flights. They’ve now cancelled the card and vow they will not fly with WestJet at any time once again.

Couple makes use of credit rating card chargeback for expert services not received

The story does have a happy ending while, since on January 12 John acquired his credit history card enterprise acknowledged his chargeback ask for for solutions not sent. WestJet nevertheless has 30 days to dispute the chargeback, but John doubts they’ll be capable to supply adequate evidence they delivered the assistance promised.

“What industry expects a buyer to fork out for a solution they do not obtain?” John said.

John utilized for a chargeback by his credit history card issuer, but advocate Gabor Lukacs who operates Air Passenger Legal rights suggests shoppers who are not successful by way of that route can also use for a statutory chargeback — ruled by provincial legislation as opposed to a bank’s individual policies.

Day-to-day Hive reached out to WestJet for comment but did not hear back ahead of deadline.